Owning a home is only one part of the equation. Then there’s everything that comes with it: maintaining and improving your property, coordinating trusted trades and professionals, organising travel, managing your home while you’re away, looking after the dog, collecting the dry cleaning, preparing your home for sale when you decide to sell, and somehow finding time to enjoy the life you’ve built.
For many people, it’s not finding the right service that’s difficult. It’s finding someone they trust to bring it all together. That’s exactly why Kay & Burton Concierge was established in 2019.
What began as a service designed to support clients with their property needs has evolved into a premium Concierge offering that supports almost every aspect of home ownership and modern living. Today, Concierge is one trusted advisor with hundreds of solutions, connecting clients to a carefully curated network of specialists across property ownership, household management, maintenance, renovations, relocation, travel and lifestyle services, coordinating as much or as little as required to make life simpler.
“The service has evolved because our clients’ lives have evolved,” says Cath Stubbings, Executive Director and Director of Concierge.
“When Concierge launched, many clients came to us looking for trusted trades for regular home maintenance or support preparing a property for sale. Today we’re coordinating renovations, managing vacant homes while owners are overseas, assisting with relocations, arranging travel, giving clients back valuable time and taking care of the countless tasks they simply don’t have the time, or desire, to manage themselves.
“Luxury isn’t just about beautiful homes anymore. It’s about having someone you trust to make life easier. That’s become the real value of Concierge.”
“Thank you to Kay & Burton Concierge. My recent overseas travel took me far and wide and throughout the entire trip my mind was at ease knowing my house was well looked after by your team, inside and out.” —Dennis, Brighton
“I want to thank you so much for your help. Kay & Burton Concierge kept my head above water during the moving house process. I had forgotten how overwhelming it was and I would never have made it without your help. The stress literally disappeared once you took over. I’ve lost track of the services you put me in touch with, but I know the packers, removalists and all the other providers were faultless and so professional. Also, your personal assistance and keeping everything in check were invaluable. I have already referred a friend to your services, who likewise was so relieved.” —Anna, South Yarra
“This is a big, big shoutout praising Kay & Burton Concierge for their outstanding help and trustworthy, competent and reliable trades. I’ve already used many and have to say we are delighted with all of them. This is a huge tick to Kay & Burton. Concierge takes all the guesswork out, saves valuable time, and the results give much satisfaction and relief. Concierge is a significant asset to Kay & Burton.” —Tony, Kew East
Whether it’s arranging an electrician, managing a complete home renovation, preparing a property for market, coordinating weekly inspections while an owner is overseas, organising removalists, sourcing a private chef or simply recommending a trusted professional, every provider within the Concierge network has been carefully vetted for their expertise, professionalism and commitment to exceptional service.
For clients, that means one phone call replaces hours of research, multiple quotes, diary coordination and uncertainty. Instead, they have access to a trusted team that understands their preferences, oversees every detail and delivers the same level of care that Kay & Burton has become known for.
Introducing Concierge Black
As Concierge has evolved, so too have the expectations of its clients. For those seeking an even more personalised relationship, Kay & Burton has introduced Concierge Black, an invitation-only membership designed to elevate the Concierge experience even further.
Designed for those who value priority, discretion and personal service, members enjoy a dedicated Priority Lane for faster response times, access to over 300 trade services, exclusive partner benefits, invitations to premium Kay & Burton events and experiences, and a personalised consultation that creates a Concierge plan tailored to their home, lifestyle and future priorities.
“Concierge Black is the natural evolution of the service,” says Cath. “Our clients are incredibly busy, and they place enormous value on trust and continuity. Concierge Black allows us to build an even deeper understanding of how our clients live, so we can proactively support them, not just respond when they need something. It’s about creating a relationship where one conversation is all it takes.”
Today, Concierge is far more than a service. It’s a trusted extension of our clients’ lives, built on relationships, expertise and an unwavering commitment to making property ownership and modern living effortless.
Because the greatest luxury isn’t simply having an exceptional home. It’s having someone you trust to look after everything that comes with it.
Kay & Burton Concierge. Your life, expertly managed. Enquire now.