Madison Knox is Concierge Lead at Kay & Burton, bringing a client-first approach and a genuine passion for delivering exceptional service. Since joining the business in 2025 as a Sales Administrator, she has transitioned into the Concierge team, where she is recognised for her professionalism, reliability and commitment to creating seamless client experiences. Known for her responsiveness, proactive communication and attention to detail, Madison takes pride in building trusted relationships and anticipating client needs. She works closely with clients and colleagues to ensure every interaction reflects the premium level of service synonymous with Kay & Burton. Driven by integrity, accountability and a genuine desire to help others, Madison is dedicated to delivering thoughtful, personalised support, ensuring every aspect of the property journey is managed with care and precision.