With a strong background in customer-facing roles, Monique Totaro brings a calm, composed presence and a commitment to service excellence to her role. Prior to joining Kay & Burton, she worked in the fast-paced aviation sector, where she developed exceptional interpersonal skills, the ability to thrive under pressure, and a genuine passion for delivering outstanding customer experiences. Monique also brings valuable experience as a Personal Assistant, where her attention to detail, proactive approach, and organisational abilities were key to her success. These skills have seamlessly translated into her current role, where she plays an integral part in supporting agents, managing client interactions, and ensuring the smooth delivery of campaigns. Drawn to real estate by her love of luxury living and the opportunity to be part of one of the most significant decisions in a person's life, Monique thrives in an environment where service and strategy intersect. She is motivated by making a meaningful contribution each day and takes pride in her ability to deliver a high standard of administration and guest relations support. Monique's approach is grounded in trust, compassion, and professionalism. Her high attention to detail and commitment to doing her best set her apart and make her a valued member of the team.